We do our best to pack all orders after receiving your confirmation of order. Goods are only sent after receiving full payment.
We aspire to send all orders that are available and paid within two working days. In 90% of the cases this happens. We are a small company: we often need to improvise when it’s very busy, when someone isn’t able to work or when there’s something else that has priority.
Orders / Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via your chosen shipping method to your chosen delivery or collection point address. (Larger orders, not sent from our Zelzate warehouse will be sent by GLS, DHL or DPD) .
For shipment with Bpost and PostNL we will provide you with a link to track your package online. The other carriers/ shipping companies: we receive a tracking code and will let you know the progress of your order.
Shipping fees include handling and packing fees as well as postage costs.
Our post is collected by Bpost or taken to a Bpost office every work day around 15:30
Delivery to a house or business address where no one is there to receive the parcel: Post NL and Bpost will leave a note to let you know where you can collect your parcel or arrange a second delivery attempt. If you know you may be out on the delivery day, you can hang a note to let your package be delivered by a next door neighbour. Parcels to be delivered by Bpost for DHL can only be delivered to the addressee.
DPD en GLS like to deliver your package at the first attempt, please arrange that there is someone present to take delivery. If for any reason you are no at home/work please leave a note on your front door: "Please delivery by the neighbours, number -- "
DHL work with Bpost in Belgium. BPost is instructed not to deliver to a neighbour. So if you are not at home at work they will leave a message.
Delivery via Bpost and Post NL is normally next day, however there is no garantie. In general you should allow up to 3 working days.
GLS, DPD and DHL are used for larger orders being sent from the central warehouse. Items are generally sent within 2-3 days, delivery can take up to 4 working days.
Most parcels from Zelzate are sent by Bpost (for Belgium) The preferred delivery method (Bpack@Bpost) is where you collect your order/parcel from a Bpost Post Office or a Bpost Collection Point. This is also the cheaper method of posting from Bpost. You receive an email from Bpost when the parcel is available to collect.
When you go to check out your cart, on the website the postal charges (for Belgium) are for Bpack@Bpost delievery to a Bpost collection point. The Bpost shipping link will take you through the process of selecting a collection point near your home or work. The delivery address you enter when making your account is used to find your nearest Bpost collection point.
eg Shipping Costs Belgium 3/2018
Bpack@Bpost (to a collection point or Bpost Office): Vanaf 4,5 0euro
Bpack@Home (Home or Work or another address): vanaf 5,80 euro
When you place something in your shopping cart, you can see directly the shipping costs. (These are the Bpack@Bpost prices)
eg Shipping Costs Nederland 3/2018
PostNL: We try to keep the prices as low as possible, however most items will be sent with insurance / "signature required" included
PostNL Pakket Aangetekend tot 10Kg +/-8,60euro
Holidays: We are on Holiday from "See Home Page" to "See Home Page" ---- All open orders (not paid before last posting) and orders placed during this period will be processed on our return....